Knowledge Base


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The installation passwords on my printable license and in my customers account are NOT identical. Why?

Most likely, it was the installation password of an older version. Installation passwords change with every new major version published. In case of doubt, the one in your customers account is the valid one.

Automatic update / updatedownload failed.

Failed Updatedownload may have the following reasons:

The downloadserver is temporarily not available.

Security settings: Firewall, TLS/SSL from internet options prevent the download.

Your Internet connection is broken.

Please check your settings and try it again.
Alternatively you can download the update manually in the "Customers Area".